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Magtrol Return Material Authorization (RMA)

 
No RMA number is needed. Please send your equipment directly to Magtrol SA in Switzerland and follow these shipment instructions:
 
Return of Goods
Send to: Magtrol SA
After Sales Service
Route de Montena 77
1728 Rossens / Fribourg
Switzerland
VAT No: 485 572

If you are shipping from Belgium, France, or Germany
please use our forwarder :
UPS Supply Chain Solutions
1-913-693-6151

For all other countries please use our forwarder:
TNT
1-800-558-5555

Only ship ECONOMIC way (3 days max. within Europe).
Freight costs will be added to your invoice (except for warranty
repairs or contractual agreements).

 
Documents Traveling With Goods
  • Delivery note with our address (MAGTROL SA)
  • Five pro forma invoices with:
    • Your VAT No
    • Description of returned goods
    • Noticed failures or complaints
    • Value for Customs Purposes only
    • Origin of the goods (in general Switzerland or USA)
    • Mention "Definitive Exportation"
 
A Cost Estimate for Repair or Warranty
A cost estimate for repair will be sent to you as soon as the goods have been analyzed.
 
Contacts for After Sales Service
Marcelo Felicio
Tel : +41 (0)26 407.30.49
Fax : +41 (0) 26 407 30 01
E-mail : repair@magtrol.ch

Adam Zallazi

Tel : +41 (0)26 407.30.35
Fax : +41 (0) 26 407 30 01
E-mail : repair@magtrol.ch

Antoine Rolle

Tel : +41 (0)26 407.30.42
Fax : +41 (0) 26 407 30 01
E-mail : repair@magtrol.ch
 
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Magtrol, Inc (USA): 716-668-5555 • magtrol@magtrol.com ~ Magtrol SA (Switzerland): 41 (0)26 407 3000 • magtrol@magtrol.ch ~ Magtrol India: 91 (0)80 6561 395 7· girish@magtrol.in
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